Process Management creates a business framework focused on delivering quality services and products to customers and is enterprise-wide. It is about:
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Managing the alignment & integration of strategy, culture, & structure
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Managing process & event analysis
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Articulating a clear business strategy
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Monitoring specific performance metrics and scorecards
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Prioritizing and selecting improvement Projects
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Sustaining leadership commitment to the process framework
Process achieves dramatic improvement in business performance through a precise understanding of customer requirements and …
- Aligning core business processes with Customer and Business Requirements
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Systematically eliminating “defects” and “waste” from existing processes, products, and services
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Designing new processes, products, and services that consistently meet Customer and Business Requirements
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Implementing the infrastructure and Leadership Systems to sustain gains and foster continuous improvement
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Enhances financial value extraction by driving clear accountabilities
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Provides a useful deployment model for transformational change
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Promotes faster new product introduction cycles
How will you know if you have a process-focused organization?
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Associates will understand the work they do within their own process and will understand who supplies their inputs as well as the customers who receive their outputs
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Associates will be familiar with all of the process steps
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Improvements will be continuously sought to enhance the processes
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Standards and quality requirements are established for each step of the process
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Process requirements are known and everyone will work to meet those requirements
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Hand-offs will be understood, documented, smoother and transparent to the customer
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Well-defined metrics will be established and understood by the organization
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Process controls will be in place to monitor the ongoing success of processes
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Scorecards will be accessible to all within the organization