The ResiliEnt Methodology

...defines the appropriate IT strategies and solutions for your business.

At ResiliEnt Business Solutions, our methodology for success guides the delivery team (a partnership of both client and ResiliEnt Staff) in clearly defining the business problem, goals and requirements.  Our unique information gathering process aids in a better understanding of the client’s business process, flushes out ROI and even exposes external forces (e.g. evolving vertical standards or emerging technologies) that may affect the solution.  From this, ResiliEnt Business Solutions can accurately scope the project, select the proper skill-set to bring in, and best of all . . . control costs.

The ResiliEnt Business Solutions’ proven methodology extends well beyond the requirements definition phase, aiding and guiding the design, development, and implementation and deployment phases as well.  And because our methodology accounts for the productivity gains inherent in today’s IT tools, we produce results as quickly as possible so that users and management can see and experience their application.  Client feedback is then collected and engineered into the next application revision.  We promote an iterative rapid application development (RAD) process that continues until everyone involved is completely satisfied with the deliverable.  We do this because our experience tells us that the most successful applications are the ones that have engaged their users and sponsors throughout the complete application development life-cycle.

While business intelligence, data warehousing and enterprise application integration comes at a cost, accurate and timely information that is easily accessible - and not just to a select few, but to the masses - can do more for the health of an organization than just about any other project IT can undertake.  For example, without good business intelligence, an organization has no clear vision of the path it should take to operate at peak performance. With this level of expenditure and benefit at risk, it is important that organizations do BI, DW and EAI right.

There is no doubt that building and maintaining information systems can be a very expensive endeavor.  For example, leading industry analysts estimate that companies spend $1.2 billion dollars annually on business intelligence applications alone, and that number will continue to climb.

As much as we are focused on delivery, we are obsessed with customer service as well. Our methodology involves a layered approach, applying a generous dose of customer care to each account to ensure total satisfaction with our personnel and our deliverables.  ResiliEnt Business Solutions clients experience courteous and professional service that is unparalleled in the services industry.  Our customer care philosophy is grounded on the belief that the client/integrator relationship is symbiotic in nature.  It is in our interest to ensure that both parties benefit from the liaison, because in the services industry, failure breeds where one side exploits the other.

All of this leads to “ResiliEnt" solutions that stand the test of time and an end result that meets your business needs. That’s our promise at ResiliEnt Business Solutions.