Managed Information Technology Infrastructure or MITI refers to the concept of outsourcing an organization's information technology (IT) infrastructure support functions rather than hiring full or part-time staff to perform those functions. IT infrastructure support services typically encompass at least these four major areas:
- Work station support (desktop, laptop, mobile device, etc)
- Server and network monitoring and administration
- Network security and key server backup/restore processing
- IT hardware and software lifecycle management
The argument for outsourcing an IT infrastructure support presents a very strong value proposition to an organization, that being: Overhaul and modernize the computing environment, dramatically improve IT service levels to the organization and provide the promised benefits at or below an organization's current expenditure for IT infrastructure. support.
Some of the Many Benefits of Implementing MITI:
- Improve productivity and reduce down time with the modernization of failing or underpowered IT infrastructure (PCs, Servers, Routers, Switches).
- Improve employee morale by providing the highest quality on-demand systems support and new equipment.
- Improve productivity due to a 1-800 number business-day Help Desk to serve employee needs.
- Guaranteed disaster recovery with vaulted disk-2-disk backups for your key business servers and PCs. Never handle a tape again!!
- Eliminate downtime and productivity loss due to IT vacation and sick days.
- Reduce or eliminate the cost burden of salary, benefits, training, payroll taxes and more associated with IT infrastructure support.
- Continuous Improvement Assessments insure your organization never falls behind the technology curve again.
- Finally achieve a computing hardware and software standard for your organization which will improve overall productivity and reduces maintenance costs.
- This program may allow you to redeploy some staff members from IT support tasks to projects that deliver real benefits to the organization
- The program moves organizations from a reactive to a proactive model so issues get resolved before they become big problems.
- The ability to derive a fixed-cost per head for supplying IT support to the organization is a key benefit for budgeting and planning purposes.
MITI Vital Stats:
- Engineering and Help Desk functions are provided from three locations - Louisville, KY Lexington, KY and Little Rock, AR.
- Electronic Vault, Hosted Web Sites and Hosted Servers are located in Lexington, KY.
- Over 95 combined customers are currently in the program
- We manage IT sites ranging from 4 PCs to over 3000 PCs.
- Over 5,000 users supported, over 1,000 printers supported, over 250 Servers supported.
- There are currently 55 certified engineers & Help Desk staff supporting our clients.
- The A selection of 8-to-5 Business Day, Extended Business Day and 24x7x365 are available.
- Over 80% of support calls are resolved remotely.
- The average Help Desk call is resolved in less than 7.5 minutes.